Dr. Kellyann stands by her products and offers a 30-day money back guarantee*. Returns and refunds must be requested within 30 days of your purchase. If you are not satisfied with your purchase for any reason, please email us at and we will provide details on how to return your order for a refund. 

We do not refund your cost of shipping the product back to us.

*Cleanse Kit return amount/policy varies. See the full Cleanse Kit return policy on the 'Returns' tab here.

Returns must include the original packing slip or a note inside the return package with the name and address on the order and the order number. 

If you've received a shipment of our product that is defective or damaged, please contact us at

PLEASE NOTE: If you purchased a Dr. Kellyann product from an online site other than you will need to contact that company regarding returns. When purchased on a site other than we are unable to process a refund as we did not accept your original payment.