Customer Service Representative
for Dr. Kellyann
Are you passionate about being as healthy as you can possibly be?
If so, we need to talk to you!
Dr. Kellyann is a dynamic, young, and thriving health-focused company with a talented team. We are one of the fastest-growing health and wellness companies in North America, and we are seeking a superstar Customer Service Representative to join our team and help better serve our customers.
In this role, you will support customers by managing existing orders, answering general questions about the company and product, and processing new sales orders. You will interface with customers through a variety of mediums, including phone calls and email messages, utilizing your background in customer service and attention to detail to ensure our customers feel cared for and heard.
The Customer Service Representative role requires problem-solving skills, coupled with a natural empathy for the customer – always taking the time to patiently listen and understand their challenges, providing them with a diplomatic response and solution (or path to a solution).
Our ideal candidate for this role is someone looking for a long-term position with a stable and growing company. Candidates that are technically savvy with prior experience in administrative or customer experience/success roles are highly encouraged to apply.
Interest in health and wellness or nutrition is a plus!
This is a 100% remote position.
Call Center Hours of Operation are:
Monday – Friday 9:00 am - 10:00 pm EDT
Saturday – Sunday 9:00 am - 9:00 pm EDT
Agents will be required to work a minimum of 3 weekday evenings per week OR 1 weekend day. All shift assignments are permanent. Your schedule will not fluctuate week to week.
Qualifications & Education
Physical Requirements & Working Conditions
If you are interested in working for Dr. Kellyann please email your resume to Team Dr. Kellyann at firstname.lastname@example.org.