- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
How do I manage my subscription?
You can manage your subscription account by changing the frequency, skipping a month, pausing your account, and more. Our goal is to make this as easy as possible and hassle-free for you.
If your original order started with DKA#, you can log into your account or click "Manage Subscriptions" to update your frequency, add/remove items or cancel your subscription. To update your subscription on all other orders beginning with "I" or "B", please email us at firstname.lastname@example.org or start a chat with us!