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Find answers to your questions
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
When will my liquid bone broth order arrive?
* Liquid bone broths ship within the contiguous US ONLY. We can not ship to P.O boxes.
To ensure your liquid Bone Broth is fresh when it arrives, it's shipped frozen and packed in dry ice. For that reason, all orders for liquid bone broth are shipped Monday through Thursday (depending on the transit time and shipping method).
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Liquid Broth Order Placed |
Liquid Broth Orders Shipped |
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After 10AM EST Wednesday but before 4PM EST Friday |
Monday |
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After 4PM EST Friday but before 10AM EST Tuesday |
Tuesday |
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Before 10AM EST within 1 to 2 day ground zones |
Wednesday |
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Before 10AM in 1-day ground zone |
Thursday |
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Please watch for your delivery confirmation to know precisely when your Broth will be arriving so you can plan to get it into your freezer right away.
Updated on 26 Jul 2023