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Find answers to your questions
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
How do I unsubscribe from your texts & emails?
To opt out of text messages, reply with STOP to 64001 and it will pause all text messages.
To opt out of emails: Click the Unsubscribe button on the bottom of our emails which will open a separate pop up. Be sure to click unsubscribe on that pop up. Please allow up to 7 business days for the changes to be complete. You will still receive order & shipping confirmation emails so you can track your purchases.
Updated on 25 Jul 2023