- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
Can I return my order?
Dr. Kellyann stands by her products and offers a 30-day Satisfaction Guarantee return policy. There will be a $9.95 processing fee deducted from the refund amount, and returns and refunds must be initiated within 30 days of your purchase.
If your Order Number starts with the letters “I” or “B” (ex: B1625766240176), you can click HERE to begin the return process online.
If your Order Number starts with the letters DKA#, you can click HERE to begin the return process online.
If you ordered on Amazon.com, please email us your refund request and Amazon Order Number to firstname.lastname@example.org.