Looking for help?
Find answers to your questions
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
Can I apply my points to my subscription?
If you have an active subscription and would like to apply loyalty points to it, visit drkellyann.com/pages/rewards
- Click the 'Redeem Now' button.
- If you have enough points to make a redemption, you'll be able to click on a specific redemption. When you do, it will generate a discount code.
- Copy your discount code
- Go to drkellyann.com/account and click on 'Subscriptions.'
- Click on your existing subscription and select, 'Apply Discount.'
- Enter your code and you're done!
Updated on 25 Jul 2023