How can we help?
Find answers to your questions
- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
What locations do you ship to?
We can deliver our products anywhere in the United States (including Alaska, Hawaii, and Puerto Rico) and to Canada, and New Zealand at this time.
For Canadian and New Zealand customers, your order can take up to 2 to 4 weeks to arrive. Your order may arrive in multiple shipments in order for it to make it through customs and safely delivered to you. We do not ship to P.O Boxes.