Looking for help?
Find answers to your questions
- How do I check my Gift Card Balance?
- What type of orders can I use my Dr. Kellyann Gift Card on?
- Why is a coupon code not working?
- Where do I enter a coupon code?
- What if I make a return on a purchase made through installments with Shop Pay?
- What if I miss an installment payment?
- Are there late fees?
- Can I buy gift cards with Shop Pay Installments?
- Is there a limit to how much I can spend on a single Shop Pay Installments order?
- Can I use Shop Pay Installments if I'm an international customer?
- Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
- What is the option to pay in installments on Shop Pay?
- What types of payments do you accept?
- When will my liquid bone broth order arrive?
- How do I manage my subscription?
- Why did I only receive part of my order?
- What do I do if my package was damaged or my liquid bone broth came thawed?
- Can I cancel or edit my order?
- My favorite Dr. Kellyann product is sold out. When will it be back in stock?
How do I track my order?
You can track your order from the link in your shipping confirmation email or by logging into your account. You can login into your account by clicking the Account icon in the upper right hand corner of drkellyann.com. If your order number begins with an "I" or a "B" please use this link to track your order: https://ssl.drkellyann.io/track
Updated on 25 Jul 2023